Our Challenges
We ask questions, engage stakeholders, experiment, prototype solutions.
How might we...
- foster curiosity and experimentation?
- envision future services and organisations?
- apply concepts of inclusivity, caring, ethics, trust, and sustainability?
- shape a culture of participation?
- address crises, take risks, deliver impact?
What you can expect
- Innovative design degree program in a multidisciplinary environment.
- Exploratory and research-driven - dedicated to excellence in design.
- Solving wicked problems: exploring difficult challenges to create new business opportunities.
- Low student-to-teacher ratio of 1:7.
- Outstanding workshops - translating concepts into prototypes.
Specifics for the Master Service Design
- First Swiss Master's program in Service Design offering an international network of renowned instructors, professionals, and researchers dedicated to cutting-edge design research and best practices.
- Insights to implementation: We support both public and private organisations in becoming more inclusive, ethical, sustainable, and caring. The program uniquely focuses on public services combined with public sector innovation, policy, and business modelling.
- Creative intelligence: Building processes for people to flourish. Services designed to be performed from start to finish.
- Framing systemic issues: Leveraging potential futures for impact and engagement.
Expertise
Our lecturers support students in the following areas:
- Human-Centered Design
- Design in Government
- (Public) Design Management
- User Experience & Human Interaction
- User Research
- Participatory Design & Co-Creation
- Business Modeling
- Public Services
- Commercial Services
- Strategic Design and Innovation
Language of Studies
MA programs in Design, Digital Ideation, Service Design and Eco-Social Design are taught in English.
Fields of activity
Service Design graduates can identify and realize new service opportunities across government, industry, civil society, and business. They excel in facilitating and leading the complex development of innovative services that enhance well-being and promote sustainability. By linking services with strategic and policy objectives, they employ qualitative methods to gain deep insights into the needs of people, organizations, and systems. Primarily engaging with non-designers from various fields, they are skilled in transdisciplinary collaboration, emphasizing co-design and co-creation.
Registration
The application deadline is March. Late admission is open for exceptional candidates until mid-June.
Contact
Jan-Christoph Zoels – Head, MA Design programs, jan-christoph.zoels@hslu.ch
Andy Polaine – Co-Lead, MA Service Design, andrew.polaine@hslu.ch
Daniele Catalanotto – Co-Lead, MA Service Design, daniele.catalanotto@hslu.ch
Location
Hochschule Luzern
Design Film Kunst
745 Viscosistadt
Nylsuisseplatz 1
CH-6020 Luzern-Emmenbrücke
Email: admissions.dfk@hslu.ch
